Information & Referrals

After spending hours online or on the phone, locating the correct agency to help you is still almost impossible.  That’s why 232-HELP acts as a friend, a caring neighbor, a guide.

Information and Referral (I&R) is the only profession that has both the necessary comprehensive understanding of the entire scope of the human service delivery system, and a holistic view of people’s wants and needs.  Our trained specialists assess your needs to help you understand your situation and empower you to make informed decisions about possible solutions.  We connect you with resources and information that can help.  Our assistance is provided by telephone, in-person office visits, outreach services, online, texting/messaging and via social media.

232-HELP has been providing this service since 1965.  Our coverage area has expanded from seven to ten parishes (Acadia, Avoyelles, Evangeline, Iberia, Lafayette, St. Landry, St. Martin, St. Mary, Terrebonne and Vermilion). To date, our caring information and referral (I&R) specialists have assisted over 10 million callers (single and married couples and families, the young and senior citizens, people with and without disabilities or other mental and health related problems, businesses, state, local and faith-based organizations, and other non-profit agencies) with information, referral and advocacy services!

In this fast paced world with families scattered, unemployment striking whole communities, and people unprepared to cope with the complexities of modern life, having a strong “safety net” becomes a priority.

Help – it’s just a call away! 


We provide our callers with the access to many essential areas of service and support:

  • Basic Human Needs Resources – including food and clothing, shelters, housing, utility assistance.
  • Disaster Response and Recovery – works with the emergency management team during a disaster to offer support and place for dissemination of information.
  • Mental Health and Health Resources – including counseling, support groups, drug and alcohol treatment, health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, clinics, and hospitals.
  • Employment Supports – including job training, employment services, transportation assistance and education programs.
  • Older Adults and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation and homemaker services.
  • Children, Youth and Family Support – including child care, after school programs, educational programs for low income families, family resource centers, and recreation programs, mentoring, tutoring and protective services.
  • Volunteer Opportunities and Donations – Individuals who wish to donate time, goods or money to community organizations can find this information by dialing 211.